Our Client based in the Midlands area are looking to recruit a Resource Planing/Forcasting analyst for their contact centre.
Responsibility for:
Production of daily contact
Track forecast accuracy.
Provide Innovative short, medium and long-term forecast by contact type to identify resource requirements.
Provide Innovative short, medium and long-term capacity planning to identify resource requirements.
Schedule delivery potentially for over 400 agents across the Contact Centre.
