Senior Dialler Analyst
Salary: 25k -30k plus Benefits and bonuses |
Date: 08-02-2010
Location: Leeds |
Job Ref: SDA/LDS
Main Purpose of job:
To implement and manage all outbound dialler activity. The Senior Dialler Analyst will be responsible for building the campaigns to meet the needs of each outbound operation. The analyst will be responsible for liasing with the client and operations to understand the objectives of outbound activity on a client by client basis. The analyst will also manage a team of real time dialler analysts who will control the day to day running of the outbound campaigns.
Key Accountabilities:
1) Chair meetings with Operations Managers and the (prospective) clients to understand their outbound objectives and targets
2) Advise Operations Managers and clients on the effective strategies, including potential alternatives, to maximise the performance of outbound campaigns.
3) Agree a weekly campaign schedule with IT, MI and Operations, prioritising activities to ensure all campaigns are run effectively.
4) Build, monitor and maintain all outbound strategies to meet the needs of each business unit.
5) Chair weekly meetings with unit Operations Managers to review outbound performance and recommend improvements, to strategies and shift alignments.
6) Train and develop a team of Real Time Dialler Analysts on the Avaya PDS system.
7) Establish and manage clear development objectives a team of Real Time Analysts to ensure that all operational targets are met.
8) Attend meetings with Forecasting & Planning Manager to understand all up and coming outbound campaigns taking responsibility for the performance of up to 4 clients
9) Attend Client meetings, FTE and Delivery Commitments meetings in the absence of the Forecasting & Planning Manager to ensure representation of dialler expertise
10) Assess performance of outbound campaigns, working with MI team to produce client specific MI
11) Ensure that all dialler activity and strategies are compliant with Ofcom regulations.
Experience
4 –5 years Dialler Campaign Management Experience Essential
Knowledge and application of Dialler specific software (Preferably Avery PDS)
Excellent Excel knowledge
Experience of Team Management
Contact: Paul Buckland
Email: info@careerpathuk.com
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